1. Introduction & Platform Agreement
These Terms of Service govern your use of the Rezaak Society & Community Management Platform ("Rezaak", "we", "us", or "our"), including the web application, mobile PWA, Gatekeeper guard terminals, and related APIs.
2. Multi-Tenant Architecture & Society Data Ownership
Each housing cooperative, residential estate, or property management organization ("Tenant") retains 100% full legal ownership of all resident records, financial ledgers, visitor logs, and property registers uploaded to or generated within the platform. Rezaak acts strictly as a data processor and software provider.
3. Acceptable Use & Account Security
Estate administrators, residents, guards, and committee officers agree to maintain the confidentiality of their credentials and two-factor authentication tokens. You may not use Rezaak for unauthorized surveillance, data extraction, or harassment.
4. Financial Transactions & Payment Gateway Integrations
Available online payment flows currently include Stripe and MTN Mobile Money when the deployment has the required merchant configuration and has completed provider testing. Settlement follows the configured merchant account and the payment provider's terms. Cash and bank transfer records require confirmation by an authorized finance user. A listed provider does not indicate that it is enabled for your society.
5. Service Level Agreement (SLA) & Uptime
Availability commitments and maintenance arrangements are defined in the service agreement for your deployment. Contact support for the applicable terms.
6. Contact & Legal Inquiries
For questions regarding these Terms, contact our legal compliance team at legal@rezaak.com.